Do you deserve a break today?

08.06.2003

Two nights ago, Bay Jo and I shared a "McDonald's moment." I'd been craving a Big Mac, and I can't quite explain why. I think mostly because I'll be leaving in a month and I won't have the opportunity to eat at McDonald's for another year. Then again, I almost never eat at McDonald's. So what's the big deal?

Well, we sat there and ate our food. I ordered a Big Mac value meal complete w/ fries and shake. So, Bay Jo & I had a conversation about hamburgers.

Bay Jo's a vegetarian, so she doesn't actually eat hamburgers. But she told me about how happy she was when more restaurants started carrying Boca burgers. See, Bay Jo's an immigrant, like me. And she'd never felt quite "American" because she couldn't eat a big, fat, juicy hamburger. W/ her hands. You know, just the way you hold a hamburger in your hands and eat it. It's so American.

And then I remembered a McDonald's commercial I saw in Bolivia a few years ago. This was before the McDonald's (all three of them) closed in Bolivia. This commercial wasn't really unique, it was just like all the other commercials you see for McDonald's every day. It was utterly American. I mean, the commercial was in Spanish, and clearly was set in the Bolivian McDonald's (you could recognize next door buildings and landmarks), but it was clearly American.

Think back to all the McDonald's commercials you've ever seen. Some hip young kids walk in, the service person at the counter smiles. Sometimes they flirt w/ the customers. Sometimes they share a laugh together, clearly demonstrating that the workers and patrons are friends, perhaps from school. But you get the same message. And it's purely an American thing:

It's cool to eat at McDonald's. And it's cool to work at McDonald's.

Now, you and I know the reality. That's fine. But imagine the impact this has in Latin America. In Bolivia. Where middle class teens don't work. Only poor people work. And you don't talk to them. You don't flirt w/ people below your station. You certainly don't go to the same schools or enjoy each others' company. There is a rather strict social order. If your children work, you are poor. Period.

So there's a McDonald's in Bolivia (or there was). And, sure, perhaps it's merely spreading some globalized food that really isn't all that good or good for you. But. It's also spreading a sociopolitical message. And we have to admit that McDonald's is, in a significant part, one of the ambassadors of American cultural values. McDonald's promotes a utopian image where waiter and customer are equal in dignity and respect.

This simple phrase found in almost every ad is so telling. "Welcome to McDonald's. Can I help you?" Notice it's always "help", never "serve."

Posted by Miguel at 11:56 PM

Comments

I don't like Big Macs, but you did create a craving for a whopper. Interesting about the "help" not "serve" . In the spanish commercial .. (Since I never saw a McDs com in Bolivia) did they say "avudar" or "Servir" ? I remember Enrique saying that McDs tried to get kids to work at McDs ... but like you stated this is not normal nor accepted tradition.

Posted by: andres at August 7, 2003 10:54 AM

I strongly support american corporations such as McDs, Starbucks and Nike to do more PR work and change the perception of american MNCs in conservative islamic countries.

What happens if such companies show commercials that have, say, a Muslim woman working at the counter with her tudung (headscarf)? Commericals with Muslims and caucasians chatting and working together? Or ads of women bosses and male employees? Or commercials that show a biracial couple? Ads such as these would reveal a different angle and perhaps change some old beliefs.

Posted by: Steph at August 7, 2003 12:52 PM

you should send this to someone over at the headquarters at McDonalds. they might appreciate it. good comments, I agree with you completely. I never thought about it like that.

Posted by: sam at August 7, 2003 01:38 PM

i'm glad you are enjoying your last month here miguel! getting in one last 'burger' while you can...
now. you can have all my burgers as well if you wish. i am one of the few people in america who don't go to mcdonalds. i haven't been to one in 9 years. just a personal choice before i was vegetarian.
i read somewhere, i could be wrong so don't be too mad!, that only 4% of americans don't go to mcdonalds at least once a year.
it is far cheaper to get a bigmac value meal rather than an organic pita wrap...
but still.

Posted by: beth at August 7, 2003 06:25 PM

um, Miguel, that was the stupidest thing i ever read...in a blog.
love ali

Posted by: ali gies at August 7, 2003 08:34 PM

Sam
Yeah, why not? I will write to the headquarters and hear what they say. Thanks!

Posted by: Steph at August 7, 2003 11:16 PM

As much as McDonalds may be a genuine example of what's good and wholesome in the USA, it is certainly not considered that in Western Europe. Actually I think McDonalds is one of the worst ambassadors the USA could have. While for instance Coca Cola is considered to be somewhat hip and cool, McDonalds (at least here in Western Europe) is usually considered to represent everything that's 'wrong' with the USA. If you ask the average Western European what comes to mind when he thinks about McDonalds, it would probably be words like: "cheap", "shallow", "obese", "no culture", "no taste".
And McDonalds does a very good job at strengthening our opinion that all Americans are fat because hamburgers is really all they ever eat.

Now don't get me wrong: of course this is a very biased opinion and Western Europeans are quite hypocritical in that they do often eat at McDonalds (or there wouldn't be so many here). Also I personally don't believe all this crap (although I do think that in general the fact that in the Netherlands we pack our own lunch and in the USA you'll usually grap some fast-food has something to do with the higher percentage of obesity in the USA). I think McDonalds is a decent company (although I prefer Burger King) and I eat there from time to time.
All I'm saying is that if there is anything that Europeans love to use to proof that they're more culturally refined than Americans it is McDonalds.

Now I continuously talk about Western Europe because in Eastern Europe (at least before the fall of the Berlin Wall), McDonalds is usually seen as a symbol of Freedom and people are much more enthousiastic about it.

Posted by: Jan des Bouvrie at August 8, 2003 03:28 AM

And that's my whole point. Sure, McDonald's isn't "culture" the way Opera is "culture" (then again, isn't that somewhat elitist?). And I think McDonald's is pretty rotten food for the most part. But in much of the world (like in East Europe), it's still a symbol of freedom (for better or worse).

But my point was really only focused on what simple thing: McDonald's promotes some idea of egalitarianism between worker and customer. Now, that's clearly not the reality of it (and I'll readily admit that). But if you're a young Latin American who desperately wants to be "more American" -- and you see McDonald's ads that promote this idea that people who work at McDonald's aren't just stupid poor brutish peasants w/ no dignity -- it can be quite an impact. Essentially, it tends to say this: "You want to act like Americans? Stop treating your waiter like shit."

I remember reading an essay that had this great line: "Only in America do you call a waiter 'Sir' as if he were your equal."

Posted by: Miguel at August 8, 2003 03:41 AM

To be honest in Western Europe working at McDonalds isn't really considered a premium job and usually only people that can get nothing better work there. At the same time, hypocritical and untrue as it may be, the people that eat at McDonalds aren't really considered upper class either. So in the eyes of a Western European naturally there is equality at McDonalds because the people that eat there and work there are both lower class.

But I'm sure this idea of promoting equality does work well in South America or Eastern Europe during the communist era. At that time McDonalds was cool, McDonalds was freedom, working at McDonalds was an honor and eating there a privilege. I've seen the lines for the only McDonalds restaurant in Budapest, Hungary before the fall of the Wall.

By the way, I always address a waiter in the Netherlands as 'sir' and use the formal form of "you" (in Dutch we have two forms, just like French, German or Spanish). If McDonalds helps promote this idea in other parts of the world, I'm all for it.

Posted by: Jan des Bouvrie at August 8, 2003 03:49 AM

Yeah, I'm sure McDonald's is viewed completely differently in Western Europe than in Latin America. In the US, too, most people who work at McDonald's are "lower class" and most people who eat there (at least regularly) are, too. But in Latin America, McDonald's is someplace where rich people eat. It's falls in line w/ all the "Americanized" behavior of the upper classes. So, sure, it's vulgar in some respects. But the ads still convey that message.

I'm glad you call your waiters "sir" (rather than the dismissive "garçon"). In Spanish, a waiter is called "moso" (also a dismissive term).

Posted by: Miguel at August 8, 2003 04:01 AM

Actually, in France a waiter is not called "garcon" anymore, but simply "monsieur" or "madame". Unfortunately, this important change has not really made his way to all high school text books yet, sometimes leading to embarrasing situations when foreigners visit France.

Posted by: Jan des Bouvrie at August 8, 2003 08:27 AM